From Zero to Hero

Terms and Conditions

These Terms and Conditions govern access to, navigation of, and the purchase of Services offered through the website and/or application platform accessible at www.fromzerotohero.io and its related subdomains, including any mobile versions and connected apps.

The Provider reserves the right to amend these Terms and Conditions as well as the Privacy Policy at any time. Such changes will be communicated to Users via a notice published on the Website and, at the Provider's discretion, through direct email to the address associated with the User's account. Continued use of the Website and/or continued purchase of Services after such changes take effect constitutes implicit acceptance of the same.

The sale of Services is subject, where applicable, to the following regulations:

This document constitutes a legally binding contract between the Provider and each User who accesses the platform or purchases Services through it. Users are encouraged to read it carefully and retain a copy.

Art. 1 – Definitions

For the purposes of this agreement, the following definitions apply:

Art. 2 – Purpose of the Contract

These Terms and Conditions govern access to and use of the platform, as well as the purchase and use of the Services offered by the Provider through the Website and/or application.

The Services include, but are not limited to:

These Terms and Conditions establish:

The contractual relationship is established between the Provider and any User who registers and/or purchases Services, in accordance with the procedures provided on the Website.

Any tolerance by the Provider of behavior that violates these conditions shall not be construed as a waiver of the Provider's rights.

If one or more contractual clauses are found to be null, invalid, or unenforceable, this shall not affect the validity and effectiveness of the remaining provisions.

Art. 3 – Description of the Service

The Provider offers, via the digital platform, a range of Services accessible to registered Users, available through credits called e-Star, with a conversion rate specified on the platform (e.g., €10 corresponds to 1,000 e-Star). These e-Star credits can be used to purchase the Services offered on the platform.

Available Services may include, but are not limited to:

Credit System (e-Star)

Services are purchasable through e-Star, virtual credits obtained in exchange for payment in euros (or other currencies), based on the exchange rate indicated on the platform. e-Star credits do not constitute electronic money and cannot be converted into real currency, except in cases of withdrawal or profile deletion, as described in these Terms.

Virtual Wallet

The User has access to a virtual wallet linked to their account, in which the purchased credits are stored. The balance may be used exclusively for Services within the platform. A refund mechanism is available in the event of non-use within 14 days or in case of account closure.

Service Access Modalities

Services are not provided as part of a subscription and may be sold in packages. The artificial intelligence integrated into the platform is a support tool and may occasionally produce errors or generate suggestions that are not perfectly accurate.

The platform does not include interactions between registered users, except in specific cases. Any streamers or influencers involved operate exclusively for promotional purposes and will not directly interact with Clients.

Art. 4 – Duration of the Service

Services purchased on a one-time basis ("one shot") remain accessible until the User voluntarily deletes their account or the Provider disables it due to legal or internal policy reasons.

Purchased credits (e-Star) do not have an automatic expiration, unless otherwise specified at the time of purchase. In particular:

Art. 5 – Prices

The prices of Services offered through the platform are displayed in euros or another currency as indicated and include VAT, where applicable.

The final payable price will be that displayed at the time of purchase confirmation, regardless of whether the payment is made in real currency or via virtual credits (e-Star).

Art. 6 – Registration Procedure

To purchase a Service, the User must register by providing the required personal data. The User is responsible for the truthfulness and accuracy of the data provided. It is strictly prohibited to provide false personal information or to engage in any conduct that may mislead regarding the User's identity. This prohibition includes, for example, the use of false or third-party personal data.

By registering and submitting their information, the User guarantees that they:

During registration, the User will be asked to provide certain data, such as name and email address. The email address provided at registration will be used by the Provider to notify the User after the purchase with an invitation to create an account by setting a password, which the User is responsible for safeguarding, keeping confidential, and using personally. This email address will also be used to send notifications related to the Services and the Website in general. The use of temporary or disposable email addresses is strictly prohibited.

Upon completing the registration process, the User will receive login credentials via email to access their reserved area. Such credentials are personal and must not be shared with third parties.

Simple Electronic Signature

By completing registration and purchasing a Service, the User explicitly accepts these Terms and Conditions. This acceptance will be tracked using a simple electronic signature mechanism, in accordance with legal requirements for contractual validity.

In the event of a refund request, the Provider reserves the right to request proof of identity to verify the ownership of the payment method used, for the purposes of fraud and anti-money laundering prevention.

Art. 7 – Payment Methods

Payment for the Services may be made in euros, via one of the methods listed below, or through the use of e-Star virtual credits, purchased and loaded into the User's wallet.

The balance loaded in the virtual wallet may only be used for Services offered on the Website. e-Star credits are non-refundable and non-convertible into cash, except in cases of withdrawal or account closure (see Art. 14 – Withdrawal).

The Provider ensures full traceability of credit purchases and spending via the User's personal area.

As a platform that handles funds through the use of redeemable credits, the Provider undertakes to comply with European marketplace regulations, establishing—where required—a dedicated escrow account for managing payments and refunds, including to prevent transaction blocks by payment operators such as PayPal.

Art. 8 – Intellectual and Industrial Property

All content on the Website is protected under applicable laws on copyright, industrial, and intellectual property. Without limitation, the term "Website content" includes:

All intellectual and industrial property rights related to such content are the exclusive property of the Provider, are reserved to the Provider, and are not transferred or licensed to the User in any way.

Therefore, the User may not reproduce, duplicate, copy, redistribute, retransmit (including on other websites), transfer, or otherwise make such content available to third parties for any purpose other than storage or consultation, without prior written and express approval from the Provider.

All materials developed or provided by the Provider remain its exclusive property.

Art. 9 – Right of Withdrawal

In accordance with Articles 52 et seq. of Legislative Decree 206/2005 (Italian Consumer Code), any Customer qualifying as a Consumer has the right to withdraw from the contract, without providing any reason, within 14 (fourteen) days from the date of purchase.

To exercise the right of withdrawal, the User must send an explicit notice to the Provider by email. The Provider commits to refund any amount paid within 14 days of receiving the request.

Pursuant to Article 59 letter o) of the Consumer Code, the right of withdrawal does not apply in the following cases:

If the User has purchased only virtual credits (e-Star) and has not used any, they may exercise the right of withdrawal within 14 days. The Provider will refund the corresponding monetary value, provided that the User verifies their identity with a valid ID to ensure the legitimacy of the request and ownership of the payment method used.

Credits that have been used, even partially, are non-refundable.

Art. 10 – Disclaimer of Liability

The Provider shall not be held liable for any direct or indirect damages, whether material or immaterial, that may arise for the User in connection with the use of the platform and its Services, to the extent permitted by law.

In particular, the Provider shall not be liable for:

The Provider does not guarantee continuous, error-free, or fully secure operation of the Website or Services and reserves the right to modify, suspend, or terminate Services, even partially, at any time and without prior notice.

The User acknowledges that they use the Services at their own risk and agrees that the maximum liability of the Provider shall never exceed the amount actually paid by the User for the specific Service that is the subject of the dispute.

Art. 11 – Failure to Exercise a Right

The Provider's failure to exercise any right shall not constitute a waiver of its right to act against the Customer or third parties for breach of obligations undertaken. The Provider reserves the right to assert its rights at any time within the applicable legal time limits.

Art. 12 – Governing Law and Jurisdiction

These Terms and Conditions are fully governed by Italian law.

Any disputes arising in relation to the validity, interpretation, performance, or termination of contracts concluded online between the Consumer Customer and the Provider shall fall under the exclusive jurisdiction of the court of the Consumer's place of residence (so-called "consumer court").

Art. 13 – Personal Data Processing

The Personal Data provided or collected will be processed in accordance with the principles of fairness, lawfulness, transparency, and protection of confidentiality under applicable regulations.

The Provider, as Data Controller, processes Users' Personal Data by adopting appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of such data.

Data is processed using IT and/or telematic tools, following organizational procedures and logic strictly related to the stated purposes.

User Data is collected for the following purposes:

Users are invited to carefully read the Privacy Policy, provided in accordance with EU Regulation 679/2016, as well as the Cookie Policy concerning the use of cookies and related consent.

Art. 14 – Alternative Dispute Resolution (ADR)

Pursuant to Articles 141 and following of the Consumer Code (Legislative Decree 206/2005), any Customer qualifying as a Consumer may make use of alternative dispute resolution tools (ADR) to resolve disputes arising in connection with the Services covered by this contract.

To this end, the Customer may contact one of the ADR bodies listed in the official register maintained by the Ministry of Enterprises and Made in Italy, available at the following address: www.mimit.gov.it

This is without prejudice to the Customer's right to submit the dispute to the competent judicial authority at any time.

Art. 15 – Communications

For any further information, the Provider may be contacted via email at: info@fromherotohero.io

Final Declaration (Articles 1341 and 1342 of the Italian Civil Code)

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the User expressly declares to have carefully read and accepted the following clauses of these Terms and Conditions of Sale: